Get more done with social media engagement tools
All your networks and apps together, a unified message inbox, automation, listening streams, auto-responder, assignment tags, and much more. Hootsuite’s robust engagement and messaging features bridge the gap between social media managers and customer service teams.
Stress less and keep customers happy
Never miss a thing with Inbox, a unified messaging tool and social media customer service platform. It has everything you need to respond fast. That means engaged followers, happy customers, and stress-free social media teams.
Save time engaging across every network
Hootsuite brings all your social media channels, messages, and mentions into one easy-to-use dashboard so you don’t waste time switching between apps. Set up listening streams for relevant topics, join the conversation, add value, and boost engagement.
Never miss a thing
Inbox gives you a birds-eye view of all your public and private messages on every network, as well as comments on Facebook ads. You can easily search through all your past conversations to find exactly what you need.
Cut response times in half
Set up SLA alerts so you see messages and posts that need your attention right away. With Inbox, you can also set up auto-responses and saved replies. If the message is for another teammate, tag or assign it with just one click for speedy collaboration. Supervisors can also monitor conversations, topics, and CSAT in real-time with the Monitor tool.
Say goodbye to tedious tasks
Inbox has a ton of automation and time-saving tools like suggested replies and tags, auto-responder, business hours, message filters, and cross-channel conversation history. It also has built-in language detection and smart routing, so it will automatically assign queries to qualified agents.
Automate entire conversations
Next-level efficiency is possible with Inbox’s conversational AI and chatbot capabilities. Set up your virtual agent to respond to and resolve messages instantly. Collect feedback with no extra effort by automating CSAT surveys and instantly viewing your results in Hootsuite Analytics.
Collaborate with ease
Whether tagging a teammate into a conversation or working alongside the customer service team to resolve an issue, Inbox makes cross-platform and cross-team collaboration easy. There’s even features to ensure teammates don’t accidentally respond to the same comments. Engage followers and resolve customer support tickets fast and efficiently.
See what’s working and drive results
Measure the metrics that matter to your business and prove ROI. Impressions and engagement are easy to track with Hootsuite Analytics, and Inbox lets you go deeper with things like response times, CSAT scores, message volume, and much more. Automatic and custom reports ensure you have everything you need to measure and improve performance.
Improve efficiency with CRM integrations
Save time hopping between systems and sync conversations with customers. Link your CRM data and your social data by connecting Salesforce, Dynamics 365, and more. Save relevant customer attributes and automatically send them to your CRM without leaving the Hootsuite dashboard.
The smoothness of the navigation of Inbox not only improved the social care team's performance but also positively impacted our customer experience. The conversation search feature allowed us to go back and track old conversations and cases of clients easier and faster than ever.
Meet your customers where they are
Streamline replies and join discussions across Facebook, Instagram, Twitter, and LinkedIn.
Facebook Inbox Management
Manage Facebook messages quickly and efficiently. Stay on top of Facebook Page private messages, public comments, replies, and visitor posts.
Instagram Inbox Management
Manage Instagram messages, set up Instagram auto-reply, and integrate chatbots. Manage private messages, public comments and replies, and Story mentions.
Twitter Inbox Management
Manage Twitter direct messages and set up Twitter auto-reply to handle your DMs. Plus, monitor Twitter mentions and join in on relevant threads.
LinkedIn Inbox Management
Manage LinkedIn conversations, including comments and replies on your LinkedIn Page and Showcase Page posts.
Your all-in-one social media management tool
Create and publish content across multiple networks in one place. Dazzle your audience and grow fast with a hashtag generator, Canva integration, and more.
Measure and analyze your performance across all social media channels in one place. Increase engagement, impress your boss, and stay ahead of your competition.
Listen in on conversations about your brand, industry, and competition with the best social listening tools. Protect your brand image and stay on top of trends.
Easily create and manage advertising campaigns alongside your organic content. Get more customers and expand your reach with clear reports and recommendations.
Frequently Asked Questions
Hootsuite Inbox is an innovative social media inbox and messaging tool for better engagement, customer service, and team collaboration.
Need to save time? Inbox has tons of features to help you automate social media messaging. Set up social media chatbots or use saved replies to reduce response times and eliminate tedious tasks. You can even automatically tag or add topics to messages to stay organized.
In addition to improving messaging, Inbox also serves as an AI customer service tool that helps you close more sales on social media. Integrate your CRM, automatically collect and export customer data, and launch CSAT surveys to enhance the customer experience further.
Every Hootsuite plan comes with best-in-class social media engagement and messaging tools.
The most advanced features, such as chatbots, real-time insights, set prioritizations, and more are included in Advanced Inbox as a paid add-on for the Hootsuite Enterprise plan.
Hootsuite Streams are customized social media feeds that help you discover new engagement opportunities and keep track of activities across all your channels. You can set up Streams to monitor your own social media posts, brand mentions, and activity from competitors or industry thought leaders.
In Streams, you can monitor mentions, reply to public comments, and reshare relevant content right from your Hootsuite Streams window. No more hopping back and forth between networks or conducting time-consuming searches individually—it’s all in your Hootsuite Dashboard.
You can set up Streams to monitor activity across Facebook, Instagram, Twitter, LinkedIn, TikTok, and YouTube. We recommend setting up Streams on each network to ensure you never miss an engagement opportunity, even if one pops up in an unexpected place.
Hootsuite Inbox currently supports messaging across Facebook, Instagram, Twitter, and LinkedIn.
For the most part, conversations will remain in your Hootsuite Inbox for six weeks. The only exception is LinkedIn conversations, which disappear from Inbox after two weeks of inactivity on a thread.
Each social media profile linked to your Hootsuite Inbox can hold up to 10,000 public conversations and 10,000 private conversations. Once you reach that limit, the oldest conversations will be removed from Inbox.